Privacy policy
Last updated: October 13, 2024
This Privacy Policy describes how Gibson-london(the "Site", "we", "us", or "our") collects, uses, and discloses your personal data when you visit our Site, use our services, or make a purchase on gibson-london.com (the "Site") or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or another person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect personal data about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of use, and protect or defend the Services and our rights and the rights of our users or others.
What Personal Information We Collect
The types of personal information we receive about you depend on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you provide directly to us through our Services may include:
- Contact Information including your name, address, phone number, and email address.
- Order Information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information including your username, password, security questions, and other information used for account security.
- Customer Service Information including information you provide in communications with us, such as when you send us a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information We Collect from Third Parties
Finally, we may obtain information about you from third parties, including providers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with products or services you have requested, to fulfill our contract with you.
- If you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and Cookies.
All information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section Websites and Links from Third Parties.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, enabling returns and exchanges, and other functions and features related to your account.
- Marketing and Advertising. We may use your personal information for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or mail, and showing you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites to you. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, unlawful, or malicious activities. If you choose to use the Services and register for an account, you are responsible for keeping your account access credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our Site secure for you and other customers, under Art. 6 (1) (f) GDPR.
- Communication with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you under Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with operating our shop with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including saving your actions and preferences), to conduct analytics, and to better understand user behavior (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the Services, products, and advertising on our Site and other websites to you.
Most browsers accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience and cause some of the Services, including certain features and general functionality, to not work correctly or be unavailable. Additionally, blocking Cookies may not fully prevent us from sharing information with third parties like our advertising partners.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for the purposes of contract fulfillment, legitimate purposes, and other reasons outlined in this Privacy Policy. Such circumstances may include:
- With providers or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide services and show you advertising. Our business and marketing partners will use your information in accordance with their own privacy policies.
- If you instruct us to, request us, or otherwise consent to share certain information with third parties, such as to send you products or through your use of social media widgets or login integrations with your consent.
- With our subsidiaries or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to fulfill legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
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Links to Other Websites
Our Site may contain links to other websites or services not owned or controlled by us. We are not responsible for the privacy practices of those websites. Please read the privacy policies of any linked websites that you visit.
Your Rights
As a resident of the European Economic Area (EEA), you have certain rights regarding your personal information. We aim to provide you with the opportunity to exercise these rights. The following sections outline your rights:
- The right to access. You have the right to request copies of your personal information.
- The right to rectification. You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure. You have the right to request that we erase your personal information, under certain conditions.
- The right to restrict processing. You have the right to request that we restrict the processing of your personal information, under certain conditions.
- The right to object to processing. You have the right to object to our processing of your personal information, under certain conditions.
- The right to data portability. You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise these rights, please contact us at the contact information provided below.
Security of Your Personal Information
The security of your personal information is important to us, and we take reasonable steps to protect it from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@gibson-london.com
Thank you for trusting Gibson-london with your personal information. We are committed to protecting your privacy and ensuring the security of your personal information.